Applying Lean in an Office Environment

Source: Bourton Group

When Lean principles are applied to the office environment it’s not about taking away all the interesting bits and turning your staff into robots.

But it's more about removing waste so your teams can spend more time on creative or considerative steps that will deliver more value to the customer.

A model of Lean implementation considered effective in an office environment is the Rapid Improvement Event (RIE), sometimes also referred to as a Kaizen Blitz Event.

The RIE is an improvement approach where intense activity occurs over a short period of time, typically one week. Overall activity duration, including scoping, planning, training, etc. occurs over a period of between four to eight weeks, dependent upon the complexity of the issue being addressed. The approach focuses on a small number of different work teams or processes without a high degree of complexity. It also relies on using the people involved in the process, those who do the job every day.

For more informations on the RIE Approach stages, timing and how it works, read and download the entire article by clicking on our Partner's link: Bourton.co.uk